Frequently Asked Questions

The system needs it for providing a user with accurate prediction.

No. It uses user's information to calculate the prediction so discloses results of the prediction (and other statistics). Please visit Privacy Policy for more information.

You need to inform us by using an inquiry form. After completing your withdrawal, you can no longer use your ID and password.

You should input a departure time in the fixed diagram, such as train schedule or flight schedule, which is shown in a transportation facility. You may instead input an actual departure time only if you cannot find it out. But it is not recommended, since it deteriorates the accuracy of prediction.

No. It uses the information for computation so shows calculated data. Please visit Privacy Policy for more information.

Because the user may not be able to input all information at one time, the system allows him/her to first save forgetful information (e.g. Scheduled Departure Time) and then input the rest of the information later.

If there are two travel routes to reach your destination, you should choose one of them by selecting the Connecting Check Point name to get more accurate information.

Unless he/she inputs the information, the system shows the user a wide range prediction.

Rendezvous Display indicates the travel situation and prediction of the user, so that he/she can easily meet his/her meeting partner at a rendezvous place at which the Rendezvous Display is set.

There are two purposes. One is to meet with user's meeting partner(s) just in time. The other is to get a premium service at a retailer which can be timely, special or personalized service for you.

The sales representative may not have understood how to give you the timely and special service. Please contact the retailer directly.

Yes. But if the number of the filtered data is too small, the accuracy will be decreased.

A user who completed the SMARTRA Setting and the people whose information is input by the user get a Notification email.

It sends the email when the user completes the SMARTRA Setting or 5 hours before the Predicted Passage Time at the first check point. It also send the email when the user passes one of the check points he set at SMARTRA Setting.

It is calculated from the past passage time reported by the travelers similar to you. So you can use it for your estimation.

You may nearly understand that the percentage that your passage time falls between Upper and Lower Limits would be 99.7 %.

There should be two reasons. One is that the data for the computation vary a lot. The other is that the number of the data for the computation is so small.

Yes. This system can be improved. We are planning to make a more accurate, user friendly and attractive prediction system.

Yes. It is used for notifying advertisement and traveler's information, such Predicted Passage Time, Confirmed Passage Time, Rendezvous Name, a passage point.

While traveling, the user who completed the SMARTRA Setting needs to correctly send the SMARTRA Report when he/she has passed a check point.

Yes. You will get at least one notification just after you complete SMARTRA Setting or 5 hours before the predicted passage time at the first check point.

The system selects appropriate advertisements, based on the Predicted Passage Time, Confirmed Passage Time and a passage point of a traveler.

The timely sale item which has the biggest discount rate comes first.

All advertisements have an equal chance to be advertised if all advertisement fees are equal.

It depends on the balance between the number of advertising slots and the number of those items.

You can check it by completing SMARTRA Setting and getting a Notification email.

You need to inform us by using an inquiry form. After completing your withdrawal, you can no longer use your ID and password.

The advertiser may have mistakenly input incorrect information. Please contact the advertiser directly.

A worker who manages a signage board at a transportation facility, public space, shop/store and so on typically becomes the Signage Manager.

It shows advertisement and traveler's information, such as Predicted Passage Time, Confirmed Passage Time, Rendezvous Name, a passage point.

Unless you input your Rendezvous Name, the system uses your User Name in stead of it. In this case, your User Name is shown on the Rendezvous Display so is seen in a public place.

You should input the name and email address of your meeting partner when you input your Rendezvous Name on the SMARTRA Setting page so that your meeting partner can get an email and learn your Rendezvous Name.

You need to inform us by using an inquiry form. After completing your withdrawal, you can no longer use your ID and password.

We plan to ask advertisers for the coupon.

The SMARTRA operator will issue the tickets when he gets goods or service from an advertiser.

We don't have the information about it as of now. The more users we have, the more often we will be able to provide it.

When a traveler or his/her meeting partner(s) taps "Point Get!" in a notification email, the system adds the point. Thus, the system may add it next day, depending on when the traveler or his/her meeting partner(s) taps.

It administers the business of TIS, Travel Information Service.

It operates the TIS business, including the SMARTRA business.

They aim to let the public know the benefit and potential of the TIS technology.

It is the IT technology to provide the prediction on the travel by a person or object and support a smarter travel. Japanese patent No. 4839416, No. 5129414 and No. 5174993, U.S. patent No. 8,706,671, South African patent No. 2013/05874, Russian patent No. 2533367, Canadian patent No. 2823679, Chinese patent No. ZL2011800644075 and No. ZL2011800644041, Hong Kong patent No. HK1188975, and Australian patent No. 2011353879.

The "SMARTRA" (both English and Japanese) and smartra logo mark are registered trademarks. You will have a limitation in using them. Please contact us by using Inquiry form.

Please inform us by using the Inquiry form.

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